Return & Refund Policy

Last updated: May 25, 2025

Thank you for shopping at Komtakay.com. We value your satisfaction and strive to provide quality products at affordable prices. Please read our Return and Refund Policy carefully to understand your rights and our obligations.

1. Return Eligibility

You may request a return under the following conditions:

  • You received a damaged, defective, or wrong product

  • The product is unused, in its original condition, and includes all original packaging, tags, and accessories

  • The return request is made within 7 days of receiving the product

Note: Some items such as perishable goods, hygiene products (e.g., undergarments), digital downloads, or personalized items are not returnable.

2. Return Process

To initiate a return:

  1. Contact our support team via email at info@komtakay.com or call us at +8801716-546050

  2. Provide: Your order ID, Reason for return, Supporting images (if product is defective/damaged)

  3. Our team will verify the issue and arrange a return pickup or request you to send the product back (as applicable)

  4. Once received and inspected, we’ll notify you of the approval or rejection of your return.

3. Refund Policy

If your return is approved, we will initiate a refund in one of the following ways:

  • For pre-paid orders: Refund will be processed to your mobile wallet (bKash/Nagad/Rocket) or bank account within 5–7 business days

  • For cash on delivery orders: Refund will be processed to your mobile wallet after return verification

  • Partial refunds may be applicable if only part of the product or order is returned

Note: Delivery charges (if any) are non-refundable unless the return is due to a shipping or product error on our part.

4. Order Cancellation Policy

  • Before Shipment: Orders can be canceled within 24 hours or before the product is shipped

  • After Shipment: Once an order is shipped, it cannot be canceled. In that case, you may request a return after delivery

  • By Komtakay.com: We reserve the right to cancel any order due to stock unavailability, technical error, or suspected fraud. You will be notified and refunded promptly

5. Exchange Policy

Currently, we do not offer direct product exchanges. You may return a product and place a new order for the desired item.

6. Important Notes

  • Return approval is subject to verification by our support team

  • Refunds will only be processed after the returned item has been received and inspected

  • Items returned without approval will not be accepted

  • Repeated return requests without valid reasons may lead to account restrictions

7. Contact Information

For any return or refund related queries, please reach out to us:

Email: info@komtakay.com
Phone: +8801716-546050
Hours: Saturday–Thursday, 10 AM to 8 PM

This policy is compliant with the general consumer rights guidelines under the laws of Bangladesh and is subject to change without prior notice.

Shop by Category