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Last updated: May 25, 2025
Welcome to Komtakay.com. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.
1. Account Registration & Access
Eligibility: Users must be at least 18 years old to register and make purchases.
Registration Methods: You can register using your mobile number with OTP verification or via Google authentication.
Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Account Termination: We reserve the right to suspend or terminate accounts that violate our policies or engage in fraudulent activities.
2. Product Orders & Payments
Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to cancel orders due to stock shortages or other unforeseen issues.
Payment Methods:
Cash on Delivery (COD): Available for select products as indicated on the product page.
Prepayment: Required for certain products via mobile banking methods such as bKash, Nagad, or Rocket.
Order Confirmation: An order confirmation will be sent upon successful placement. However, this does not guarantee product availability.
3. Delivery Policy
Delivery Timeframe: Products are typically delivered within 3 to 5 business days.
Delivery Charges: Applicable delivery charges will be displayed at checkout.
Delivery Areas: We deliver across Bangladesh. Certain remote areas may have extended delivery times.
Delays: While we strive for timely deliveries, delays may occur due to unforeseen circumstances. We are not liable for such delays.
4. Order Cancellation
By Customer: Orders can be canceled before dispatch by contacting our customer service.
By Komtakay.com: We reserve the right to cancel orders due to stock unavailability or other issues. In such cases, any prepayments will be refunded promptly.
5. Return & Refund Policy
Eligibility: Returns are accepted within 7 days of delivery for defective or incorrect products.
Conditions:
Products must be unused and in original packaging.
Proof of purchase is required.
Process: To initiate a return, contact our customer service. Refunds will be processed within 7 business days after receiving the returned product.
6. Affiliate Program
Commission: Affiliates earn a 5% commission on successful referrals.
Payout Threshold: Minimum payout is BDT 50.
Payment Schedule: Commissions are paid weekly via mobile banking.
Program Terms: We reserve the right to modify or terminate the affiliate program at any time.
7. Pricing & Product Information
Accuracy: We strive to ensure accurate product descriptions and pricing. However, errors may occur. We reserve the right to correct any inaccuracies and cancel orders if necessary.
Price Changes: Prices are subject to change without prior notice.
8. Limitation of Liability
Komtakay.com is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability is limited to the amount paid for the specific product or service in question.
9. Privacy Policy
Data Collection: We collect personal information to process orders and improve our services.
Data Usage: Your information is used in accordance with our Privacy Policy.
Third-Party Services: We may share information with third-party services for payment processing and delivery.
10. Governing Law
These Terms & Conditions are governed by the laws of Bangladesh. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Bangladesh.
11. Changes to Terms & Conditions
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of the website constitutes acceptance of the revised terms.
For any questions or concerns regarding these Terms & Conditions, please contact us at:
Email: support@komtakay.com
Phone: +8801716-546050